shipping and returns policy

Your order will be processed using the secure trading technology of Paypal, when you place your order you will be redirected to the Paypal site to complete the transaction. You will then receive an email confirming your order.

The Mistress Collection make everything to order, and much of our work is personalised. This means it can take up to 10 working days for us to despatch your order. You will receive an email once your order has shipped.

All orders are sent First Class Recorded Delivery, which means they need to be signed for. We are happy to send orders to your work address if it's easier for you to take delivery there. When we confirm that your order has been sent we will also supply you with the Recorded Delivery tracking number.

Returns

Due to the personal nature of the Mistress Knickers we cannot accept returns. We cannot also accept returns of items that have been personalised with embroidery or Swarovski crystals.

Any faulty items can be returned and you will be supplied with a replacement item. If you are returning an item to us, we ask you to email us with your order number and full details of the fault, so we can anticipate the item's return.